Privacy

Privacy policy for Espressospecialisten

Personal data that is stored

If you wish to purchase and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We can use cookies to keep track of the contents of your shopping basket while you use our webshop.

We can obtain information such as name, email address, postal address, delivery address (if different from postal address), telephone number and payment information.

Espressospecialisten A/S collects and processes your personal data when you do the following:

– Visit our website

– Carry out a purchase

– Create an account

– Sign up for our newsletter

– Send us questions, complaints or feedback

Purpose of the processing

We process the information to fulfill our obligations according to our agreement with you. We also use the information to be able to provide you with information, offers, and service in connection with your purchase. This may include email, telephone, SMS, and postal items. Moreover, we also collect purchase history and behaviour patterns on our website, such as information about how the individual customer navigates on the side.

The basis of the processing

We collect your general contact information such as name and address in order to deliver the product or service that you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.

When you pay for your product or service, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement. When making payments, some of your data will be shared with Nets, including information necessary to complete or support the payment, such as the total purchase amount and billing information.

If you have given us your consent to this during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If processing of personal data is based on your consent, you have the right to revoke consent at any time.

If you do not wish to provide the personal data required to purchase a product, you will unfortunately not be able to purchase products from us on our website.

You can withdraw your consent at any time, the basis for this processing is Personal Protection Regulation Art 6 (a).

​

Collection of personal data

The personal information you have submitted to us is stored on our website. We use cookies on our website to provide you with the best possible customer experience and service. The Electronic Communications Act requires us to notify our visitors about the use of cookies. You can learn more about the use of cookies at www.espressospesialisten.no/cookies.

Disclosure of information to third parties

We will not share, sell, transfer, or otherwise disclose personal data to others, except when we are legally obliged to do so.

We have our website at Flywheel and payment system through Nets, which acts as our data processor. All personal data that you provide on our website will be stored in Flywheels data centers.

We use external companies as suppliers to deliver our services in the best possible way. These external suppliers are data processors and in certain cases process personal data in connection with their provision of services to us. Our data processors only process personal data according to our instructions and in accordance with the legal requirements for data processors.

We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.

Deletion of personal data

Espressospecialisten deletes personal data in accordance with the applicable rules. We keep information we receive in connection with your purchase in our active customer register for 3.5 years. Information that we are required to keep under the Bookkeeping Act will be stored for up to 5 years, in accordance with the law’s requirements.

​

Rights of the data subject

We comply with the Personal Data Act and other applicable regulations when processing your personal data. Kindly note that you can request access to and transfer of your own personal information, as well as request correction or deletion of information. The Danish Data Protection Agency can investigate complaints about processing in violation of the rules.

Information security

We ensure the security of your personal information by implementing both physical and virtual access controls, as well as encrypting sensitive parts of the information you provide.

Contact information

Questions about which information is registered, or wants to be deleted or corrected, can be sent to the following addresses:

info@espressospecialisten.dk

Espressospecialisten A/S

Smallegade 40

2000 Frederiksberg

Last update: 19/12/2022